Refund policy

5-Day Open-Box Return Policy

At [THAILA BAGS], we want you to love your purchase. However, we understand that issues can sometimes happen during transit. Because we deal in premium/high-value items, we have a strict but fair 5-Day Open-Box Video Policy to protect both our customers and our business against transit damage or missing items.

📋 The Golden Rule: Record an Unboxing Video

To be eligible for a return, exchange, or refund, you must record a continuous, unedited video of yourself opening the package.

⚠️ No Video = No Return/Refund. Without a valid unboxing video, we cannot process claims for damaged items, wrong products, or missing accessories. No exceptions will be made.

⏱️ Policy Timeline & Windows

  • Return Window: You have exactly 5 days from the date of delivery (as shown by the courier tracking) to initiate a return request.

  • Reporting Window: If the item is physically damaged or has missing parts, you must report it within 24 hours of delivery.

🎥 Requirements for a Valid Unboxing Video

To ensure your claim is approved swiftly, your video must meet the following criteria:

  • Clear & Unedited: The video must be a single, continuous shot. Do not pause, cut, or edit the video.

  • Show the Shipping Label: Before opening, clearly show the shipping label with your name, order number, and tracking ID legible on camera.

  • Show 360° of the Box: Briefly show all sides of the external packaging before opening it to prove it was sealed and untampered with.

  • The Reveal: Open the box and inspect the product directly on camera. If the item is broken, defective, or missing components, point it out clearly in the video.